Refund Policy
Thank you for choosing Alankar Bath Assets for your home and bath needs. We strive to provide high-quality products and excellent customer service. However, we understand that there may be instances where you need to return a purchase. This Refund Policy outlines our procedures and guidelines to ensure a seamless experience.
1. Eligibility for Returns
We accept returns on products within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Initiation of the Return Process
To initiate a return, please contact our customer service team at [support@alankarbathassets.com](mailto:support@alankarbathassets.com) with your order number and a brief explanation of the reason for the return. Our team will guide you through the process and provide instructions on returning the item.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure that your return is received.
4. Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.
5. Exchanges
If you receive a defective or damaged item, we will gladly exchange it for the same product. Please contact our customer service team within 7 days of receiving the item to arrange for an exchange.
6. Non-Returnable Items
Certain items are not eligible for return, including gift cards, downloadable software, and personalized or custom-made products. We do not accept returns on these items unless they are damaged or defective.
7. Contact Information
If you have any questions about our Refund Policy, please contact us at [support@alankarbathassets.com](mailto:support@alankarbathassets.com) or use our Contact Us page on the website.
Changes to this Policy
We reserve the right to update or change our Refund Policy at any time. Any changes will be posted on this page, and the modification date will be updated accordingly.
